Privacy Policy

Fiduciary Trust Company Limited are committed to protecting and respecting your privacy.

This document (the “Privacy Policy”) explains our policy regarding any information you might supply to us when you visit our website at www.Fiduciary Trust Company (the “Website”) or that you provide to FIDUCIARY TRUST COMPANY LIMITED via another route. Our goal is to protect your information.

This Website may contain links to other websites, which are provided for your convenience. We are only responsible for the privacy practices and security of this Website. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

The ‘Data Controller’ of any personal information that you provide to us through the Website will be FIDUCIARY TRUST COMPANY LIMITED.

Where you provide personal information via another route to FIDUCIARY TRUST COMPANY LIMITED, the Data Controller of such information will be the company to whom you provide it.

This Privacy Policy uses some words with special meanings.  These words identified in bold. If you want to know what any words with special meanings mean, simply scroll back till you find the word in bold, where you will also find the relevant explanation.

2. What Information Do We Collect?

The information we collect falls into the following categories (together, the “Information”):

a) Personal information that you provide to us such as your name, address, telephone number, date of birth, credit card number, billing address, email address and details of purchasing preferences (“Personal Information”), which we use in accordance with this Privacy Policy.

b) Website Use Information - the Website utilises a standard technology called “cookies” and web server logs to collect information about how the Website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at the Website, and the websites visited just before and just after the Website (“Website Use Information”). For more information on the cookies that we use and their purpose, please see our Cookie Policy.

If you would like further details in respect of the information we collect and hold about you, please contact our Data Protection Officer.

When you engage in certain activities on the Website we may ask you to provide certain information about yourself by filling out and submitting a form. It is completely up to you whether you engage in these activities.  If you choose to engage in these activities, however, we may require you to provide us with Information.

We may supplement the Information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.

3. Consent

By using the Website you indicate your consent to us collecting and using your Information (that you provide to us when interacting FIDUCIARY TRUST COMPANY LIMITED) in accordance with the terms of this Privacy Policy, unless you expressly state that such consent is not given. When you submit Information to us you understand and agree that we may record, transfer, store, and process your Information in any of the countries in which we and our subsidiaries or affiliates maintain offices, including without limitation, St Lucia

If you do not agree to these terms, please do not use the Website, register or purchase goods and services on the Website, enter competitions, or provide your Information to FIDUCIARY TRUST COMPANY LIMITED via any other route.

4. Security

We take the security of your Information seriously.

We have a committed security policy.  We implement a number of security measures to ensure the safety of any Information in our possession or control. The Information is contained on a secure server, which is accessible only by a limited number of employees who have limited access rights to such information.

We have security procedures in place to protect our customer database from loss and misuse, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of the Information contained within it.

5. How Will We Use Your Information?

We may share and pass your Personal Information with or to our holding companies, subsidiaries or associated companies in which we have an interest including, without limitation, any of our joint venture organisations (together, our “associated companies”).

We may also pass your Information to selected partner organisations (“partners”) with whom we have a business relationship, such as:

  •     our designated law firm;
  •     financial services partners.

For a list of our associated companies or partners, please contact our Data Protection Officer.

If you do not wish the Information you provide to us to be shared with other associated companies or such partners, please indicate this preference when you provide the Information to us.  Alternatively, please contact our Data Protection Officer.

Your Information is password-protected to prevent unauthorised access to it. We recommend that you do not divulge your password to anyone.

6. This website is subject to the law of St Lucia and regardless of the location of any user, will deemed to have occurred in St Lucia.  Fiduciary Trust Company Limited accepts no responsibility or liability whatsoever arising from the use by any person of this website.

7. Changes to this Privacy Policy

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly, we recommend that you check this page periodically, or request a copy of the current Privacy Policy from our Data Protection Officer, in order to keep up to date.

8. Updating and Correcting Information

You may correct the Information we hold about you by changing your profile preferences online or by contacting the Data Protection Officer. Please include your name, address, and/or email address when you contact us. We would encourage you to update your Personal Information promptly if it changes.

9. Your Rights to Access Your Information

You have the right to see details of the information that we hold about you.  We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.

You may ask us to make any necessary changes to your Personal Information to ensure it is accurate and up-to-date.

10. How to Contact Us

If you would like any further information or have any comments about our use of your Information, our Privacy Policy or any aspect of the Website or our service, please contact our Data Protection Officer by email.